ABWW Group, with provision of 150 seats Call Centre operations, specializes in providing customer care services and Back- office services for its clients in Domestic and International markets. Our services include Customer care, Technical support, Collections, Telemarketing and other such services with advanced support.

We at ABWW ensure our clients with world class processes based on gaining grounds like Factor cost advantage, Superior Competency and Economy of scale. Harnessing the best young talent in the field, we manage our workforce on defined and measurable performance criteria, thus providing the best in the industry to our clients.

Our technology enabled ideas will help fuel the growth of your enterprise while reducing overall operating costs - this will energize your employees, your partners and your customers. We are already making Telesales for Mobile companies and creating quality leads for Service Industry. Company has been delivering HOT/LIVE transfers of the qualified leads for immediate conversion into Sales Orders for its clients.

• Tele Marketing
• TeleCom Sector
• Travel and Hospitality Sector
• E-Commerce and Retail
• Financial Services
• Insurance
• Transaction Processing and Back Office services
• Collection/Recoveries

Tele Marketing

We undertake outbound direct marketing campaigns, selling home equity loans to target consumers, telesales for extended warranty, welcome calls, insurance calls, selling the services related to partner programs and promotions, selling 'sticky services ' and sales referrals. ABWW has established itself in telemarketing and has been running various campaigns for quite some time and is confident of accepting telesales assignments on performance basis for:

• Wireless/ Landline/Broadband/VOIP Connections
• Long distance telecom service
• Dish net
• Health care cards
• Appointment settings
• Magazine subscription
• Information services
• Surveys
• POS
• Credit cards/Debit cards/Secured cards
• Credit repair campaigns
• Mortgage


TeleCom Sector

We are uniquely positioned in India to service Telecom vertical. We can handle 24/7 customer care programs like activations, client services and correspondence management. We have capabilities to manage processes ranging from activations to unscripted processes like 'customer assistance services’. We are in a position to offer various services in the TeleCom domain as follows:

Customer Care
• Service activations
• Billing
• Service/plan changes, order fulfillment
• Equipment warranty and replacement programs
• Cross sell and up-sell
• Account maintenance
• Marketing strategies
• Contract extensions
• Sales and promotions

Technical Support
We can help our clients to provide simple responses and guidance to the complex queries of their consumers. We service troubleshooting, product programming and network queries.

Advanced Support
We have access to experts and specialists for highest level escalations that require extensive research and analysis. This also requires communicating with other functions within a client's organization.

Travel and Hospitality Sector

We understand the dynamics of this industry well and also the increasing competition with newer distribution models. Our agents/associates help in fulfilling customer demands to ensure customer loyalty. We have the desired competency to deliver superior service for our clients in airline, hotel, car rentals, and tour operations and travel management companies. At ABWW we have a team of domain experts to incubate new projects and processes like hiring and training for strong orientation.

Our Services include:
• Loyalty programs
• Information management and call handling
• Booking and reservations for leisure/business travel
• Customer services
• Cross sell / up-sell

Customer Care
We provide customer care services to help our clients establish benchmarks in world class customer service. At ABWW, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution. Our host of customer care services helps in establishing and managing customer relationships. The scope of services vary from simple queries (account details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues). The customer care centre also provides inbound sales including cross sell and up sell services. This can generate significant revenues to our clients.

We provide exceptional experience in:
• Customer retention
• Research escalated cases and provide solutions
• Cross sell / up sell purchases
• Compliant and query resolution
• Activation and change of services
• Billing queries
• Product information support
• Order management
• Warranty/replacement support
• Booking and reservations
• Loyalty programs
• Account queries and maintenance
• Insurance claims calls

E-Commerce and Retail

We have expertise for a distinction of servicing diverse products of online retailers and retail chains ranging from books, toys, electronic products, and Internet properties to education. Our service agents/associates handle queries that require analyzing and making decisions, trigger a purchase, manually allocate an order to a fulfillment centre, compensate customers for inconvenience and even educate customers. Our Services include:

• Customer service
• Exceptions support for large numbers
• Inbound sales and technical support
• Telesales for extended warranty • Telemarketing of co-branded credit cards
• Fraud detection
• Inventory management and order processing

Financial Services

We at ABWW, can provide support for an array of banking and financial products and services. Our focus on speed of execution, process improvement and quality control provides transformational benefits to our clients. Our strict adherence to Federal/Central and State rules, compliance to systems and processes can bring best in class performance across enterprises. Our range of services includes:

• Information calls • Account verification, confirmation, fulfillment and maintenance
• Research, place investigations and resolution of queries
• Bill Payments
• Technical queries
• Welcome calls
• Customer feedback program
• Sell 'sticky services'
• Offer sales referrals
• Liability processing
• Collections
• Telesales for home loans/ Welcome and insurance calls
• Order/replace cards
• Skip tracing
• Value added services

Insurance

Cost saving, flexibility, consistence, reliability and customized process is what we offer to our clients. We thoroughly understand the customer support and back office requirements of the global insurance industry. We service insurance providers, carriers, brokers and administrators.

Our strong project management and understanding of processes shall provide immediate benefits to our clients. We have sound experience in delivering complex processes that require decision making for insurance businesses and has support for both transaction and voice based processes. We also undertake profiling and hiring for this industry. Our range of services includes:

• Claims processing/adjudication (traditional, managed care and coordination of benefits)
• New accounts application processing
• Data entry and data correction
• Customer service
• Coordination of benefits
• Outbound member satisfaction survey

Transaction Processing and Back Office services

We provide backend support and processing for voluminous transactions for our clients. We have expertise in contact and non-contact services. Our systematic approach to training, quality control and service delivery helps our agents/associates process transactions and perform beyond expectations. Our Services include:

• Claims registration, adjudication and processing
• Application processing
• Information verification and confirmation
• Skip tracing
• Payroll processing
• Research, analyze and resolve escalated cases
• Account maintenance and changes
• Correspondence management
• Data conversion

Collection/Recoveries

We have developed both inbound and outbound calling processes for our financial services clients.

The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the clients' home mortgage products.

The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The agents handling these accounts are fully complaint with the Fair Debt Collections Acts of relevant country.